Returns
Need to Return? Let us Help
Sometimes items just don’t work for what you need. We understand this, especially in overlanding where different vehicles, mix of products and other factors contribute to challenges. Despite only working with the best brands and products, we are all human and sometime products have issues. Our Adventure Sherpas are dedicated to ensuring as smooth a process as possible on any Warranties and Returns.
Call us at (252) 680-3070
or email us at support@rooftopoverland.com to request our return instruction and an RMA#
Roof Top Overland will honor our product manufacturer warranties and return policies. Typically, an eligible product can be returned within 30 days of purchase. All returned products must be in new, resalable condition and include original packaging and all hardware and accessories.
The return shipping cost is the responsibility of the customer and a restocking fee of up to 25% of the purchase price may apply. Items that were customized to ANY degree are typically not eligible for return.
Orders cancelled prior to shipping or returned will incur a processing fee of 4% of the total amount paid. Why do we charge this fee? Once your card is charged, we pay a processing fee to the payment provider that is not returned if an order is cancelled or returned.
Vendors with Cancellation Fees:
Cali Raised LED: 15% cancellation fee for any product.
CBI: Orders can be canceled without charge within 5 days of placing the order. Cancellations after 5 days will incur a $50.00 fee.
Prinsu: Orders can be canceled without charge within 24 hours of placing the order. Cancellations after 24 hours will incur a $50.00 fee.
Freespirit Recreation: Any canceled order prior to shipping will be charged a 3.8% administration and processing fee.
LFD: Orders that have not shipped are subject to a 3% cancellation fee.
The return shipping cost is the responsibility of the customer and a restocking fee of up to 25% of the purchase price may apply. Items that were customized to ANY degree are typically not eligible for return. After 30 days, non-warranty relate d returns are at the sole discretion of the manufacturer and may incur a restocking fee of up to 30% of the product value.
Additionally, Roof Top Overland will charge a processing fee of 4% of the purchase price and may deduct from the refund any shipping cost incurred to ship the original product. Refunds will only be issued to the original payment method and are typically processed within 7-10 business days after the package arrives at the manufacturer's facility.
Packaging & Warranty
We strongly urge you to repackage the products with care and use a reputable shipping company with tracking and insurance. Roof Top Overland and the product manufacturer cannot be held liable or responsible for items lost or damaged in transit.
Also, specific for Leitner products, all returned items must be in new and unused condition, with all original parts included and a 20% restocking fee will be charged for returns.
If you have a Warranty issue, please contact us with your order information and we will work with our trusted partners to resolve all issues as best possible in the interest of our customers.
