FREE SHIPPING on most products
We offer free shipping on most orders to the continental US only. Overweight and/or oversize items, such as rock sliders, may incur additional shipping costs. Please contact us for expedited shipping, or shipping to Alaska, Hawaii, and Puerto Rico.
Upon placing your order, you will receive an order confirmation e-mail. We will process your order immediately and will reach out to the supplier to confirm that your parts are in stock and available for shipment. If any item is back-ordered or unavailable, we will notify you via e-mail or text and provide the estimated shipping date. We will capture the authorized payment when we place your order with the manufacturer. Many of the products that we offer are pre-orders with various lead times or are custom made to the order specifications. As such, we must charge your credit card upfront when the order is placed.
Please refer to the Shipping Lead Times section on this page for the current estimated shipping time. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address on file. ITEMS ARE SHIPPED DIRECTLY FROM THE MANUFACTURER (or nearest distribution center) SO YOU GET YOUR ORDER AS QUICKLY AS POSSIBLE.
FREIGHT SHIPMENTS: All oversized items, such as roof top tents, some rock sliders, and bumpers are shipped via a freight carrier. We will send you an email with the tracking number and detailed delivery instructions. The freight company will call you directly to schedule a delivery appointment. You must provide a valid phone number and someone must be present to receive the package (it cannot be left at your doorstep). For residential freight deliveries, the courier will only deliver to the sidewalk if forklift/dock service is not available.
We can also arrange delivery to the nearest freight facility if you are not personally available to receive the delivery. Please do not hesitate to contact us with any shipping questions or issues. We are here to help!
Shipping Lead Times:
Many of the products that we offer are fabricated on-site and have various lead times. Below are the current estimated lead times before shipping. Please note that these are subject to change and we will communicate any changes or delays.
Damages or Missing Parts:
Please inspect the packaging of your item(s) and if you notice any damage, please take photos and make note of it with the Carrier when signing for delivery. DO NOT ACCEPT ANY DELIVERY without TAKING PHOTOS and WRITING DOWN THE DETAILS OF THE DAMAGE on the delivery form FIRST with the driver present. Shipping companies will not satisfy an insurance claim without the damage noted by the customer.
If the damage is significant and it is obvious that the products inside the package are damaged, DO NOT SIGN for the item and REFUSE THE DELIVERY. Again, document any damage with photos and contact us immediately at email@example.com or (252) 680-3070 with any shipping issues.
Roof Top Overland cannot be held responsible for any product or powder coating damages incurred during transit. We will work with the manufacturer to facilitate a claim, on your behalf, but it is subject to the above annotations being made on the delivery slip and approval by the carrier.
Please contact us if you find that all parts were not included with your order. We will work with the manufacturer to resolve this matter as quickly as possible.
Orders cancelled prior to shipping or returned will incur a processing fee of 2.9% of the total amount paid. Why do we charge this fee? Once your card is charged, we pay a processing fee to the payment provider that is not returned if an order is cancelled or returned.
Returns & Refunds:
Roof Top Overland will honor our product manufacturer warranties and return policies. Typically, an eligible product can be returned within 30 days of purchase. All returned products must be in new, resalable condition and include original packaging and all hardware and accessories. The return shipping cost is the responsibility of the customer and a restocking fee of up to 25% of the purchase price may apply. Items that were customized to ANY degree are typically not eligible for return.
After 30 days, non-warranty related returns are at the sole discretion of the manufacturer and may incur a restocking fee of up to 30% of the product value.
Additionally, Roof Top Overland will charge a processing fee of 2.9% of the purchase price and may deduct from the refund any shipping cost incurred to ship the original product. Refunds will only be issued to the original payment method and are typically processed within 7-10 business days after the package arrives at the manufacturer's facility.
We strongly urge you to repackage the products with care and use a reputable shipping company with tracking and insurance. Roof Top Overland and the product manufacturer cannot be held liable or responsible for items lost or damaged in transit.
Also, specific for Leitner products, all returned items must be in new and unused condition, with all original parts included and a 20% restocking fee will be charged for returns.
If you’d like to make a return or exchange, PLEASE CALL US FIRST at (252) 680-3070 or email us at firstname.lastname@example.org to request our return instruction and an RMA# (Return Merchandise Authorization number).