Simple to install; Looks very neat! It’s easy to load and unload all my gear and kayaks.
Thank you for your review! We're glad the rack is to your liking!
Great experience overall. Rooftop Overland is a company focused on customer service, a rare find these days. Quick and informative responses to inquiry posted through website. Easy ordering experience, prompt delivery and everything was in the box that was supposed to be in the box. I think the trend these days is to not include instructions so I printed one from the Prinsu website. After a few moments to ponder, the install was much easier than expected. Everything fit, everything worked, it feels tight and secure and I am eager to try it out with a heavy load. I would heartily recommend Rooftop Overland to anyone seeking upgrades to racks and other accessories. HalleluYah!
Thank you for your review and recommendation! We are glad you are enjoying your new rack! We appreciate your support!
Package arrived faster than it was supposed to and easy to install. Took me 30 min to get it out of the box and get it on top of the 4Runner. Great quality and exactly what I wanted. Thanks!
I've been looking through a lot of different 3/4 racks and I am really glad I picked the Prinsu Rack. The price and built quality is great and I just love the look of this Rack on my 4runner. Also, assembling the price is fairly easy and straight forward. I contacted Nick about lead time on the rack and it was delivered to me a lot quicker than the other rack brands. I also had a little issue with receiving the wrong part and Nick was very helpful and got on top of it right away. I will most likely purchase more products later in the future from Roof Top Overland.
This is my first time ordering a rack, it was easy to put together and looks phenomenal. It was missing one bolt for the roof, I reached out to Nick at Roof Top Overland and he had it to my door the next day. Anything I need for my 4Runner will be ordered through this company.
When I ordered it I liked the price and ease of ordering from your website but after it arrived I decided not to use it. I inquired about doing an unopened box return and I found out that apparently prinsu does an up to 25% restocking fee which is outlandish! I think on your website you should make it more obvious how poor the return policy is. People are use to Amazon letting you return anything with no charge. That, for better or for worse, is the new normal. Now I’m left trying to sell this to some stranger on Craigslist. I know it’s on me for not reading the fine print, but I still feel annoyed by this experience
Hi Mark. We're happy that you had a good experience placing your order with us. We understand that the restocking fee can sometimes be high for the type of products that we sell. As an authorized dealer for all of our brands, we must abide by the product manufacturer warranties and return policies. We have these policies outlined in our Shipping and Returns page. We thank you for your feedback and will work on making these policies more visible to our customers in the future.