FREE SHIPPING & No Tax*
We offer free shipping on most orders to the continental US only. Overweight and/or oversize items, such as rock sliders, may incur additional shipping costs. Please contact us for expedited shipping, or shipping to Alaska, Hawaii, and Puerto Rico. *Sales tax is charged on all North Carolina sales.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will reach out to you via e-mail or text. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. ITEMS ARE SHIPPED DIRECTLY FROM THE MANUFACTURER (or nearest distribution center) SO YOU GET YOUR ORDER AS QUICKLY AS POSSIBLE.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@rooftopoverland.com or (252) 680-3070 if you have any shipping issues. We are here to help!
Due to the size roof top tents, some rock sliders, and bumpers, most cannot be sent by UPS/Fed Ex and must be sent by cargo truck. Please arrange an ideal location with easy access/and or forklift services to ensure no damage occurs in transit.
For residential freight deliveries: The courier will only deliver to sidewalk if forklift/dock service is not available. If delivery will be made to a residential location, you MUST provide a good telephone# that you can be reached at, in order for the driver to schedule a delivery time. Failure to provide a working telephone number will result in your tent not being shipped until we can make contact with you.
If you cannot arrange to be available, we can also arrange to deliver to the nearest freight facility(call for details).
Shipping Lead Times:
Many of the products that we offer are fabricated on-site and have various lead times. Below are the current estimated lead times before shipping. Please note that these are subject to change and we will communicate any changes or delays.
- * Hutch Tents: 6-10 business days
- * Roost USA: 7-14 business days
- * TentBox: 5-9 business days
- * Tuff Stuff: 5-8 business days (call for tents)
- * Prinsu Designs: 5 business days. Racks ship by UPS Ground to your doorstep.
- * CBI Offroad: Bed Racks 8-10 weeks, bed bars 2-5 business days
- * Front Runner: 2-5 business days
- * Cali Raised LED: 3-5 business days, rock sliders 4 weeks
- * RCI Off Road: Bed racks & Sliders 4 to 6 weeks, Skid plates 2-3 weeks
- * Leitner Designs: 3-5 business days, (waterports on back-order until mid July, 5'6" Forged Racks out of stock)
- * KC HiLites: 1-5 business days
- * Smittybilt : 1-5 business days (call for tents)
- * Rigid: 1-5 business days
- * Baja Designs: 1-5 business days
- * Rebelled: 2-5 business days
- * Overland Pros: 2-5 business
- * Freespirit Recreation: up to 15 business days. Tents ship free to nearest FedEx Freight location. Additional charges for residential deliveries.
- * Eezi-Awn: 5-10 business days. Free shipping on tents and racks to a commercial location or freight depot. Additional costs for residential deliveries.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to support@rooftopoverland.com and we will process an insurance claim on your behalf.
DO NOT ACCEPT ANY DELIVERY without WRITING DOWN THE DETAILS OF THE DAMAGE on the delivery form FIRST with the driver present.
Shipping companies will not satisfy an insurance claim without the damage noted by the customer.
We cannot be held responsible for any product or powder coating damages incurred during transit. We will work with the manufacturer to facilitate however a claim, on the customer’s behalf with the carrier, but it is subject to the above annotations being made on the delivery slip and approval by the carrier.
If the damage is bad and it is obvious the products inside the package are damaged, DO NOT SIGN for the item and REFUSE THE DELIVERY. Please contact us immediately at support@rooftopoverland.com or (252) 680-3070 with any shipping issues.
Cancellations:
Orders cancelled prior to shipping will incur a processing fee of $25 for order values under $1000, $35 for orders over $1000, and $60 for orders over $2000. Why do we charge this fee? Once your card is charged, we pay a processing fee to the payment provider that is not returned if an order is cancelled.
Returns, & Refunds:
Roof Top Overland honors all warranty and return policies of our product manufacturers. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges, unless Roof Top Overland or the manufacturer made a mistake. Refunds will only be issued to the original credit card that you use when placing your order.
Purchases can be returned within 30 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and accessories. A restocking fee may apply (up to 25% of the purchase price).
After 30 days, non-warranty related returns are at the sole discretion of the manufacturer. A restocking fee may apply (up to 30% of the purchase price).
If you’d like to make a return or exchange, PLEASE CALL US FIRST at (252) 680-3070 for a RMA# (Return Merchandise Authorization number).
If the reason for return is not a result of a manufacturer's error, shipping costs, if any, incurred by Roof Top Overland will be deducted from your refund.
We strongly urge you to repackage the products with care, use a reputable shipping company with tracking and insurance. Roof Top Overland or the product manufacturer cannot be held liable for lost returns.
It generally takes 3 – 5 days after the package arrives at their warehouse for your return to be processed and credit to be issued to your card. As soon as the return is processed you’ll get an email confirmation.
Please print your RMA clearly on the shipping label. Thank you!
